Last Updated: November 1, 2021
The following policy applies to purchases made through BiovisionDx.com.
For bulk orders of the COVID-19 Test Collection kits, there are no cancellations or returns after the collection kits have shipped.
For all other purchases made on BiovisionDx.com, you may request a refund of your order amount less a $6.50 physician order fee within six (6) months of purchase, provided that you have not provided your sample(s) to Biovision Diagnostics for testing.
If you have already provided Biovision Diagnostics your sample(s) for testing, we cannot cancel your order or refund your payment. Testing will be completed, and results will be available in your Biovision Diagnostics account.
- If your sample has already been submitted for testing, we cannot cancel your order or refund your payment. Testing will be completed, and results will be available in your Biovision Diagnostics account.
- If you do not receive your kit, or the kit arrives damaged or is missing components, you may request a replacement kit or a full refund by contacting Customer Support.
- Please note that we cannot accept returns of unused kits. If you do not wish to proceed with testing, we ask that you dispose of your kit(s).
Any refunds provided under this policy will be issued to the same payment method used for the purchase and will be processed by Customer Support within three (3) business days of confirmation of refund eligibility.
For any questions concerning this policy, please contact Customer Support by calling (618) 690-9555 or by email at firstname.lastname@example.org.